FRIENDLY – The volunteer becomes involved in a warm and gentle manner with the families and activities of this home. A cheerful smile and friendly “hello” mean so much to the families during this stressful time in their lives.
DEPENDABLE – The volunteer is present and on time as scheduled.
DEDICATED – The volunteer views this work as a total commitment of responsibility requiring a definite allotment of time, energy, and intelligence.
FLEXIBLE – The volunteer is flexible. Written procedures and forms are not more important than the family and their needs as they cope with crisis.
EMPATHIC – The volunteer is able to deal with a variety of people and situations in a sensitive manner without imposing views and judgments.
LISTENER – The volunteer provides support and encouragement by his or her presence. A good volunteer is like a good friend – an understanding listener, but not a problem solver. VOLUNTEERS DO NOT UNDERTAKE COUNSELING OR RELAY PERSONAL EXPERIENCES. NO MEDICAL ADVICE SHOULD BE OFFERED TO THE FAMILIES BY THE VOLUNTEER. If you think someone needs more than a friend, please inform the Director.
CONFIDENTIAL – The volunteer has respect for the confidential aspects of the assignment and allows the families dignity and privacy. Discretion must be used in conveying your experiences within this House, and under no circumstances should families’ names be used outside the House.
OPTIMISTIC – The volunteer has a positive outlook yet does not encourage unrealistic thinking.